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I just wanted to take the time to thank all the people at Wirquin for the most outstanding service ever. Maxine has contacted myself and replaced the faulty component this morning. I thought that customer service was a thing of the past, well at Wirquin it is still alive and kicking. I will certainly recommend your product to all. Well done all the staff at Wirquin.
Thanks for the info. I managed to fix the problem. It took a bit of elbow grease but figured it out from the conversation we had earlier today. A big thank you to your knowledge about the product that you sell as well as to Debbie for her efficiency. The company Wirquin should really be proud of people like you who really uphold their name. It is through people like yourself that company’s flourish in today’s world. Because of your service I’m glad that I purchased the fixture and would continue supporting the company and would gladly recommend it to others. Debbie and Maxine ,many thanks for the outstanding service. Much appreciated. Kind regards.
The cause of the leak was some “gunk” on the seat that the grey seal engages preventing a proper seal. Cleaned it up and now all is fine.
Thanks for your helpful support.
